Need help with a report?
Use this page for report recovery, failed report review, resend requests, wrong-file issues, and refund-review questions.
Common support requests
I paid, but I do not see my report email
First, check spam or promotions. Then use Find My Report with the email used at checkout. If it still does not arrive, email support with the checkout email and any Stripe receipt details you have.
Find My Report →My report says it is still processing
Most reports finish in a few minutes, but large PDFs can take longer. If the report does not complete or the page says we are reviewing it, support can check the report status and rerun processing if needed.
Email support →Something in the Buyer Action Plan looks wrong
Send the report link, the email used at checkout, and a short description of what looks incorrect. We can review whether the output should be rerun or whether the original inspection report text supports the result.
Contact support →I uploaded the wrong PDF
If checkout was already completed, contact support. We can review whether a rerun, new upload, or refund review is appropriate depending on the status of the report.
Contact support →How refund review works
InspectionTruth is a paid report-processing service. If a system issue prevents us from producing a usable buyer action plan, we will review the issue and determine the right next step.
If a system issue prevents InspectionTruth from producing a usable buyer action plan, contact support for review.
Support may try to rerun the report, resend the secure link, or investigate the uploaded PDF before a refund decision.
Refund review does not guarantee a refund for dissatisfaction with inspection findings, negotiation outcomes, duplicate tests, wrong-file uploads, or issues outside our control.
Approved refunds are handled through Stripe and may take several business days to appear, depending on the payment method and bank.
Find My Report
Request a fresh secure report link using the email from checkout.
Open recovery →Help us find it
Send checkout email, property address if visible, report link/report ID, and a short explanation of what happened.
Verify before closing
InspectionTruth organizes report information. Verify material concerns with licensed inspectors, contractors, attorneys, agents, or engineers.